If a problem arises, students should make every attempt through the formal complaint procedures
within the institution to find a fair and reasonable solution. lf, in the event that a student feels he/she must address a complaint against the school, the individual should Contact the Director of Education. if the Director of Education is unable to resolve the student’s complaint, it is escalated to the School Director. If the student does not feel satisfied after having discussed the issue with the School Director, he/she may submit a Written complaint to the President at:
Career Technical Institute
Attn: Moses Rabí, President & CEO
1101 Vermont Avenue, NW, Suite L002
Washington, DC 20005
The written complaint should contain: (1) the nature of the prob|em(s), (2) approximate date(s) that the prob|em(s) occurred, (3) name(s) of the individua|(s) involved in the prob|em(s) staff or other students, (4) copies of important information regarding the prob|em(s), (5) evidence demonstrating that the institution’s complaint procedure was followed prior to this point in time, and (6) student signature. Students who file a written complaint can generally expect to receive a written response within 10 business days.
Lf, however, this action does not bring the situation to a close to the satisfaction of students, a complaint pertaining to occupational licensure requirements may be submitted to the DC Education Licensure Commission if not resolved by the school:
DC Education Licensure Commission
810 First Street, NE, 2nd Floor
Washington, DC 20002
Telephone: (202) 724-2065
A complaint concerning compliance with the standards of accreditation may be submitted to the Council on Occupational Education:
Council on Occupational Education
7840 Roswell Road
Bldg. 300, Suite 325
Atlanta, GA 30350
Telephone: (770) 395-3893 or (800) 917-2081
Maryland students enrolled in distance education programs may also submit complaints to:
Secretary of Higher Education at the Maryland Higher Education Commission
6 N. Liberty Street
Baltimore, MD 21201
Telephone: (410) 767-3301 or (800) 974-0203
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